Warranty Analytics

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With the introduction of the ISO/TS 16949 quality specification for the automotive industry supply chain, automotive manufacturers and parts suppliers have been subjected to more stringent requirements for quality assurance. This was followed by a surge in warranty analysis activities in order to detect root causes for quality issues. One of the major challenges all companies face is to fully leverage unstructured/textual data from warranty narratives such as customer  explanations or tech comments.

The STATISTICA Enterprise Solution with text mining will align data records from all data sources with available text narratives. These narratives will be analyzed using state-of-the-art Statistical Natural Language Processing (SNLP) methods to extract and enumerate meaningful concepts that are then made available for subsequent analysis, trending, or alarming.


  • Leading-Edge Predictive Analytics: Sophisticated algorithms to build models that provide the highest accuracy for automated text classification.
  • Enterprise-Wide Solution: A multi-user, role-based, secure STATISTICA Enterprise platform allows for a truly collaborative environment to build, test, and deploy the best possible models for warranty analytics.
  • Reflexive Models for Real-Time Needs: Live Score® processes new claims as they happen and updates models in rapid turn-around times made possible only by STATISTICA’s integrated solutions.
  • Integrated Workflow: STATISTICA Decisioning Platform provides a streamlined workflow for powerful, rules-based predictive analytics where business rules and industry regulations are used in conjunction with advanced analytics to build the best models.

Included Technologies


Contact Us

2300 East 14th Street
Tulsa, Oklahoma, 74104
(918) 749-1119