Fri, 17 May 2013 20:28:00 GMT
Mon, 13 May 2013 08:48:00 GMT
Tue, 07 May 2013 10:58:00 GMT
Technical Support is provided only for users of the latest version of the program.
NOTE: Support is not included for desktop purchases of STATISTICA Ultimate Academic Bundle. StatSoft provides free e-learning materials and the StatSoft User Forum.
Installation instructions for the most recent versions of STATISTICA are available for download. These instructions outline the recommended methods for installing the software. Configuration and implementation services are offered by our Custom Development department; please contact StatSoft for details.
StatSoft technicians will answer general questions regarding the usage of the software, limitations of specific procedures, and software and hardware compatibility of StatSoft applications, as well as all instances when the user believes that a StatSoft application malfunctions.
Free technical support does not include:
The standard technical support for enterprise products does not include assistance with the integration of StatSoft products into existing computer infrastructures or any issues related to custom installation and custom configuration.
All these services are available via StatSoft's professional services groups. StatSoft provides implementation, configuration, customization, statistical consulting, training, and validation services. Contact a Statsoft Office to discuss services.
When contacting StatSoft for technical support, please include:
For U.S. and Canadian customers, support is provided weekdays between the hours of 8:30 a.m. and 5:30 p.m. Monday through Friday, Central (US) Time. Call +1 (918) 749-1119.
Customers outside the U.S. can obtain local-language technical support through the local office in their countries. Customers in these locations should contact their local office for specific support hours. Visit the Regional Offices page of our web site for contact information for local offices.
In addition, our World Wide Web and e-mail (email@example.com) support services can be accessed 24 hours a day.
The most convenient place to get help and access a vast repository of information about STATISTICA is the application's Help, the Electronic Manual. It contains more than 500 Megabytes of references, illustrations, and examples.
StatSoft's web site offers access to many resources that are useful for data analysis professionals, accessible via the Support menu. These include:
Users of the latest version of STATISTICA products can download updates. A service pack may not contain fixes to all problems reported prior to the release of the service pack because fixing some of the problems may take time and require extensive testing.