STATISTICA Technical Support Overview

Support

Free support is provided to all StatSoft customers. Technical Support is provided only for users of the current version of the program. Academic support is limited to 3 months after purchase unless a support contract is also purchased.

Support includes:

• Telephone support: 918-749-1119 
• Email support: info@statsoft.com
• Access to support resources on our website: www.statsoft.com

Types of Questions Answered

StatSoft technicians can answer general questions regarding the usage of the software, limitations of specific procedures, software and hardware compatibility of StatSoft applications, as well as all instances when the user believes that a StatSoft application malfunctions.

Free technical support does not include:

• training in the use of the software
• help with writing macros and other programs in the STATISTICA environment
• statistical and other forms of consulting
• questions related to the analyses of specific data sets, or theory of data analysis

The standard technical support for enterprise products does not include help with the integration of StatSoft products into existing computer infrastructures, or any issues related to custom installation and custom configuration.

All these services are available via StatSoft's professional services groups. StatSoft provides implementation, configuration, customization, statistical consulting, training, and validation services. Contact a Statsoft Office to discuss services.

Required Information

When contacting StatSoft for technical support please include:

1. your serial number (select About STATISTICA from the Help menu to view your serial number)
2. information about your hardware (the type of processor (CPU), the amount of memory (RAM), and disk space)
3. the version of the operating system that you are using

Support Hours

For U.S. and Canadian customers, support is provided weekdays between the hours of 8:30 a.m. and 5:00 p.m. on Monday, Wednesday and Friday and 8:30 a.m. and 6:00 p.m. on Tuesday and Thursday, Central (US) Time for new questions. Call (918) 749-1119 to receive support.

Customers outside the U.S. can obtain local-language technical support through the local office in their countries. Customers in these locations should contact their local office for specific support hours. Visit the Regional Offices page of our web site for contact information for local offices.

In addition, our World Wide Web and e-mail (info@statsoft.com) support services can be accessed 24 hours a day.

Additional Sources for Help

The most convenient place to get help and access a vast repository of information about STATISTICA is the application's on-line help, the Electronic Manual. It contains more than 500 Megabytes of references, illustrations, and examples.

StatSoft's website offers access to many resources that are useful for data analysis professionals under the Support menu. These include:

• STATISTICA user forum
• Electronic Statistics Textbook recommended by Encyclopedia Britannica for its "Quality, Accuracy, Presentation, and Usability."
• A Download Area where users of the current version of STATISTICA products can receive downloadable updates of their software.
• Electronic Manual (on-line Help).
• White papers on current STATISTICA technology, product, and industry/solution topics.
• STATISTICA Visual Basic examples can be downloaded.
• Free Video Tutorials and Webcasts
• STATISTICA manuals such as the Quick Reference, the Visual Basic Primer, and the Data Miner Manual; customers can email info@statsoft.com to purchase.

Maintenance and Bug Fixes

Users of the current version of STATISTICA products can download updates. A service pack may not contain fixes to all problems reported prior to the release of the service pack because fixing some of the problems may take time and require extensive testing.